Returns & Exchanges

We want you to love your linens, which is why we offer a 30-day window for returns and exchanges on all unwashed and unused items. Please note that personalized or embroidered items are final sale and cannot be returned.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and shipping zip code to begin the process.

• 2.
  Print Your Label

  Select the items you wish to return or exchange and download your prepaid shipping label provided by our system.

• 3.
  Pack Your Towels

  Place your items in their original packaging, attach the return label to the outside of the box, and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse receives and inspects your return, we will issue a refund to your original payment method within 7-10 business days.